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--- Issued May 6, 2008

The Erie Housing Authority has scored well above the National Average in all five categories of an annual survey by the U.S. Department of Housing and Urban Development. The Authority also saw improvement in all five categories compared to the 2006 Survey (HUD did not conduct a survey in 2007).


The HUD survey measures the satisfaction of residents with their housing authority’s performance in maintenance and repair; communication; safety; services; and neighborhood appearance.

"We’re very pleased to see the continued high satisfaction levels among our residents with the housing and services the Authority provides,” said John E. Horan, executive director of HACE. “It’s indicative of the hard work of the Authority’s staff and commitment to continuous improvement by our Board of Directors. We were particularly pleased with the fact that 90 percent of the tenants said they would recommend our housing to friends or family members.”

Here are the results:

Maintenance and repair: 95.6 percent favorable, up from 94.3 percent in 2006, compared to the national average in 2008 of 87.6 percent.

Communication: 80.9 percent favorable, up from 80 percent in 2006, compared to the national average of 74.4 percent.

Safety: 83.4 percent favorable, up from 83.1 percent in 2006, compared to the national average of 78.4 percent.

Services: 96.5 percent favorable, up from 95.7 percent in 2006, compared to the national average of 90.6 percent.

Neighborhood Appearance: 80.2 percent favorable, up from 79.4 percent in 2006, compared to the national average of 75.4 percent.

To view the entire survey as a static PDF document (Not an interactive Web page), click HERE.

For more information or interviews, contact John E. Horan, executive director of the Authority, at 452-2425.